Privacy Policy

Privacy Policy

Last updated: October 29, 2026

At SYLVI3, we believe shopping vintage should feel personal, thoughtful, and straightforward. We also believe your personal information deserves care. This Privacy Policy explains how SYLVI3 collects, uses, and protects your information when you visit our Shopify store or make a purchase.

1. Information We Collect

When you visit or shop with SYLVI3, we may collect the following information:

Information you provide

Name

Billing and shipping addresses

Email address and phone number, when provided

Order details and purchase history

Messages or information you share when contacting us

Payment information

Payments are processed through Shopify and its supported payment providers. We do not intentionally store complete payment card numbers or security codes ourselves. Payment information is handled according to the applicable payment provider's privacy and security practices.

Technical information

When you visit our store, Shopify may automatically collect certain technical information, such as your IP address, browser type, device information, and information necessary to operate, maintain, and secure the website.

Our store does not intentionally use third-party analytics or advertising tracking tools. However, Shopify and essential store technologies may use cookies or similar technologies to support website functionality, checkout, security, and other services.

2. How We Use Your Information

We use your personal information as reasonably necessary to:

Process and fulfill your orders.

Arrange shipping and delivery.

Send order confirmations, receipts, and shipping updates.

Respond to questions and provide customer support.

Process eligible refunds, returns, and other order-related requests.

Maintain store security and help prevent fraud.

Maintain business, tax, and accounting records.

Comply with applicable laws and protect our legal rights.

SYLVI3 does not send promotional or marketing emails. We may contact you about an order or respond to a message you send us.

3. Shopify, Cookies, and Website Functionality

SYLVI3 operates through Shopify, which provides the technology used to host and operate our online store.

Shopify may process personal information and use cookies or similar technologies to support store functionality, payment processing, security, and other platform services. These activities are governed in part by Shopify's own privacy practices.

Our store does not intentionally use third-party analytics services or advertising pixels. You can manage cookies through your browser settings, although disabling certain cookies may prevent parts of the store or checkout from functioning properly.

For additional information, please review Shopify's Privacy Policy.

4. How We Share Your Information

We do not sell your personal information for money. We may share information when necessary to operate our shop and fulfill your orders, including with:

Shopify: to host and operate our online store.

Payment providers: to process purchases and refunds.

Shipping providers: to deliver your orders.

Professional advisers or government authorities: when reasonably necessary to meet legal obligations, address fraud, resolve disputes, or protect our rights.